- If a product is damaged or contaminated upon receipt we will require a photo of the item in dispute, if its deemed damaged or contaminated we will exchange the goods at no extra cost, issue a refund credit voucher that can be used for your next order, or issue a refund direct to your credit card, bank or e-wallet .
- Delivery will be based on our delivery schedule as specified by customer at checkout.
- We shall make every effort to deliver the order in compliance with the specified delivery date. If delay is expected, we shall contact the customer immediately to reschedule the delivery.
- We shall not be liable for any failure or delay in delivery resulting from circumstances/events beyond our control such as acts of God, force majeure or if the failure or delay is caused by customer.
- If the customer refuses to accept the delivery the order will be returned to us and we cannot offer a refund. Unfortunately perishable food products cannot be resold and must be discarded after they are returned to us.
- The delivery fee will be for the account of customer which separately billed at check out and on the invoice. Free delivery may apply only if customer qualifies for any free delivery promotions.
- Please inspect your order as soon as it arrives to make sure you are satisfied with the product.
- If your order is delivered damaged or contaminated please contact us immediately at (0915)0747626 and we will resolve the problem for you.
- Our products are perishable food products, all sales are final and cannot be returned or exchanged not unless delivered damaged or contaminated.
- If your order is returned to us and marked undeliverable due to an incorrect shipping address given or not accepted without product inspection we cannot offer a refund. Unfortunately perishable food products cannot be resold and must be discarded after they are returned to us.
- Orders cannot be cancelled, changed or refunded once they have been ready to ship.
- Items in an order cannot be exchanged once they have been shipped.
- Orders cannot be canceled or exchanged once they have been shipped.
- We only exchange and replace items if they are damaged or contaminated. In such a case please contact us immediately at (0915)0747626 , firstname.lastname@example.org or reply to our order confirmation email and we will resolve the problem for you.